![]() The situation is back to normal: I can plug in the USB connection and the Q10 is recognized right away. ![]() I don’t know why this wouldn’t occur when the connection to the BB was made while it was turned on, but there you go. Turning off the BB, and then connecting it to the computer caused the BB to boot, and Windows to install the driver. When I found the instructions above, I tried those but found only the BlackBerry Virtual Private Network listed in the device manager, but no BB device driver. I signed out from my BB ID, and signed in again, and I also tried updating my BlackBerry ID password. I was getting an error message that ‘a device on the USB port was not recognized.’ At first I thought it might be related to changing my computer password, since I had had some trouble with my PlayBook because of that. It was working fine all the while since I bought it, but then this weekend the computer wouldn’t recognize it, and BlackBerry Link couldn’t see it. I was having a similar problem with my Q10. BlackBerry backups created with BlackBerry Link are all you need to keep data safe. In case anyone else is still having trouble with this, here is something else to try. The backup and restore functions previously handled by the BlackBerry Desktop Manager are now present in the Blackberry Link software and are still there to help you sleep at night.
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